top of page

PROFESSIONAL EXPERIENCES

Sunway Resort Hotel & Spa Kuala Lumpur, Malaysia

 

Internship under Revenue & Reservations Department (SEP 2019 - DEC 2019)

​​

  • Under Revenue, assisted the E-Commerce Executive in doing rate parity audit check and Online Travel Agent Commission Verification

  • Under Reservations, assisted in managing Online Travel Agent bookings and inquiries

Le Meridien Kuala Lumpur, Malaysia

 

Internship under Front Office Department (JAN 2018 - MAR 2018)

​

  • Worked in Concierge, Business Centre, Back Office, Reception, Club lounge and Reservation department

  • Assisted staff during check in and check out in reception

  • Served and interacted with guests in Club lounge

  • Checked arrivals and learnt more on the Opera System in the Back Office.
     

Holiday Inn Express Kuala Lumpur, Malaysia

 

Hotel Takeover Project (NOV 2018)

​

  • Assigned as Guest Service Leader

  • Responsible for managing guests and Front Office operations

  • Handled guest complaints and requests
    Responded to emails

bottom of page